Frequently Asked Questions

We use the industrial gateway to connect IPCs, PLCs and I/O modules, with support for mainstream protocols such as Modbus, OPC UA and MQTT. Device coverage includes PLCs, CNC machines, industrial robots, instruments and sensors. Existing equipment normally needs no modification — a gateway is simply added.

2–4 weeks for standard products and 6–12 weeks for custom projects; on-site work is scoped by point count and site conditions. We recommend a 2–4 week POC before committing to a rollout.

On-premises, private cloud and hybrid deployments are all supported, including fully offline operation on an isolated network. The middleware runs inside your plant or warehouse, so the data loop can close there and shop-floor work continues even when upstream systems are offline. Only essential diagnostic information is uploaded, and only with your explicit authorisation.

Standard northbound APIs enable plug-in integration with ERP, WMS and MES through three channels: REST APIs, direct database access, or message queues (Kafka) and MQTT — chosen to match your existing systems. We build and commission the interfaces; you only need to provide a test environment and a point of contact. Existing systems are never modified, so integration is zero-intrusion, with canary release and fast rollback.

The platform scales horizontally across nodes, so plants, workshops or warehouses can be deployed independently and managed centrally. Auto-ID hardware and machine tools can be connected together with multi-machine management. We provide load-test figures against your actual device list in the solution phase.

Data closes the loop inside the on-site middleware by default, and you decide what may leave the plant. Transport is TLS-encrypted, with mutual certificate authentication for devices, fine-grained role-based access and full audit logging.

Ticketing and phone support during business hours (Mon–Fri 09:00–18:00, GMT+8): a response window of 2 hours for general issues, remote engagement within 4 hours for critical faults, and on-site attendance within 24 hours where required. Specific SLAs are agreed in the contract. Exact SLAs are agreed in contract.

Yes — it is the approach we recommend. Typically 1–2 production lines or 50 points over 2–4 weeks, validating collection stability and business value with real production data before a full contract.

Either a subscription priced by point or device, or fixed-price project delivery. Quotes specify whether edge hardware, on-site implementation, training and first-year support are included. Quotes specify whether edge hardware, on-site implementation, training and first-year support are included; we scope and quote after a requirements discussion.